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Posted by / 17-Dec-2017 10:15

Hello, GAL is not updating even when I manually update the Outlook Address Book in each of the two Outlook profiles on the BES/ZCB machine.

The GAL appears to be complete otherwise, but newly-created users do not appear. During the logging I performed a manual update of the Black Berry Manager profile's Address Book.

To check this, open View tab on the ribbon, click People Pane button and select Account Settings there.

In the account settings, I see only Share Point set up, so I suppose I have that Outlook Social Connector.

Outlook clients on other machines do have a complete GAL including all newly-created users.

This morning I was asked to update the Global Address List and Offline Address Book in an Exchange environment.

You can see the list of attributes that will be put into the GAL using When Outlook users are running in cached mode, they rely on the Offline Address Book (OAB) to provide them with access to one or more addresses (that are always available when they are connected directly to Exchange) The OAB is rebuilt and downloaded on a default schedule as shown below.

*** NOTE: The GAL is essentially a real-time / online representation of AD Objects that are Mail Enabled for Microsoft Exchange *** The GAL contains information for all email enabled users, Distribution Groups, and Shared Mailboxes and Exchange Resource Mailboxes.

GAL Objects are directly viewable in the Exchange Management Console/Shell and OWA and Microsoft Outlook BUT ONLY IN ONLINE MODE – The GAL will only present objects that have AD Attributes beginning with ms EXCH* (and some others) populated that it uses to filter on.

There are also some Lync contacts in my personal contacts, but in a different list.

When the details in the GAL of those contacts also in my personal contact list(s) are changed, I'd like the later to update, too.

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Because of this, a new user may not be visible in the address book, or changes to a user’s name, address, etc.